Terms of Service

1. The Service

Smart Booking Solutions provides an AI-powered phone receptionist that answers calls on behalf of local businesses, collects booking requests, and displays them in a booking inbox dashboard. The service operates in Safe Mode by default: the AI collects and records requests but does not confirm appointments without the business owner reviewing and confirming them.

We do not integrate with your existing calendar or POS system unless explicitly configured. It is your responsibility to review bookings and confirm or reject them with your customers.

2. Subscription & billing

• All plans include a 3-day free trial. No charge is made until the trial ends.
• After the trial, your card is charged monthly at the rate of your selected plan.
• Plans: Essential (€299/mo, 100 min), Pro (€399/mo, 300 min), Elite (€699/mo, 750 min).
• Extra minutes beyond your plan are billed at €0.25/min.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period.
• Prices are in EUR and include VAT where applicable.

3. Acceptable use

• You may only use the Service for legitimate business purposes.
• You may not use the Service to impersonate others, harass callers, or violate applicable law.
• You are responsible for complying with local regulations on AI-assisted calls, including informing callers that they are speaking with an AI if required by law in your jurisdiction.
• We reserve the right to suspend accounts that violate these terms without refund.

4. Service availability

We aim for high availability but do not guarantee uninterrupted service. Downtime may occur due to maintenance, third-party infrastructure issues (Vapi, Twilio, Stripe, Supabase), or events outside our control.

We are not liable for missed calls, lost bookings, or revenue loss resulting from service interruption.

5. AI limitations

The AI assistant may occasionally misunderstand callers, fail to collect complete information, or behave unexpectedly. You acknowledge that the AI is a tool to assist — not replace — your booking management process. We are not responsible for bookings that are missed, duplicated, or incorrectly transcribed by the AI.

6. Data & privacy

Your use of the Service is subject to our Privacy Policy. You are responsible for obtaining any required consent from your customers for AI call handling and data collection.

7. Intellectual property

All software, design, and content on the platform belongs to Smart Booking Solutions. Your business data and booking records remain yours.

8. Limitation of liability

To the maximum extent permitted by law, our liability is limited to the amount you paid us in the 3 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.

9. Governing law

These terms are governed by the laws of the European Union. Disputes will be resolved in the courts of the country where Smart Booking Solutions is registered.

10. Contact

Questions about these terms: support@smartbookingsolution.com