Refund Policy

3-day free trial

All plans include a 3-day free trial. You will not be charged until the trial period ends. If you cancel before the trial ends, you will not be charged at all.

To cancel during the trial, simply cancel your subscription from the dashboard or contact us at support@smartbookingsolution.com.

Monthly subscriptions

• You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• We do not offer prorated refunds for partial months.
• After cancellation, you retain access to the service until the end of the paid period.

Setup and onboarding

If a done-for-you setup service was purchased and work has already begun, the setup fee is non-refundable once the configuration is delivered. If setup has not started, a full refund is available.

Exceptional refunds

We review refund requests on a case-by-case basis. We may issue a full or partial refund if:

• The service failed to work correctly due to a technical error on our side.
• You were charged in error.
• Exceptional circumstances that prevented you from using the service.

How to request a refund

Email us at support@smartbookingsolution.com with:

• Your account email address.
• The date of charge and amount.
• The reason for your refund request.

We will respond within 2 business days. Approved refunds are processed within 5–10 business days via the original payment method.

Extra minutes

Extra minutes consumed beyond your plan allowance are non-refundable as they reflect real infrastructure costs already incurred.